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Referral Madness
 

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FAQ about the pool building process.
 

Q. How long should it take to build my pool?
ANSWER: For the typical pool it should take 10-12 weeks to finish from the day of excavation. For a specialty pool (rock pools or custom manufactured pools) the process could take 4 months and up, up, up.

Building Tip #1 - If it sounds to good to be true it probably is. The cheapest bid or the best promise of quick performance are NOT good indications of an honest pool contractor. This is a shark with a bite. Reality is that most pool contractors sub-contract most or all of your pool construction. The practice of hiding this fact produces the biggest lie in the industry. "We are completely in house so we can control the construction schedule." In fact each phase of your construction is on the lists of several different sub-contractors. The work on your pool will NOT happen until your name comes up on those lists. If one truck breaks down or one lead person gets sick the snowball effect goes into full swing and the lies and explanations start flying!

Q. Should I expect work on my pool everyday?
ANSWER: No. Because your pool is built in stages. You should feel good if there is a crew working on your pool at least 1-2 days a week. That is fast performance.

Q. Should I be at home when work is being done.
ANSWER: Only if you work from home. Otherwise your going to be stuck in a scheduling nightmare that will ultimately make your construction drag on. It is imperative on the day of excavation because there are always decisions to be made as the day rolls on. And of course it doesn't hurt to be as ever present as possible.

Q. How should I treat the construction crew?
ANSWER: You catch more flies with honey than vinegar! Try your best to be pleasant, patient and cordial to the crews. Remember that they probably don't work directly for the pool contractor you hired. Yet they are your best hope at a timely and professional installation. I have witnessed clients yell at a man for taking a drink of their hose. And I have witnessed clients provide cold drinks and lunch. Who would you rather choose to work for first? Direct your concerns to the Construction manager assigned to your job. That is the one company person on your job.

Q. What do I do if things go really wrong?
ANSWER: Pray you hired an honest company, otherwise things will probably get much worse as your frustration turns to anger and you are classified as a "Hostile" customer. All avenues of help at this point are going to cost you more time, money and a complete stop of work on your pool.

Building Tip #2 - Treat your city building inspector with great care,. He or she may be your only friend. Starting the paper trail for your protection is solely in the hands of the inspector. Remember that getting permits for another pool in your city can be a tough process if the inspectors know a companies reputation. Also - many inspections fail because the inspector can't get in, your dogs are loose or the inspector can't find the job file that should be kept outside in plain view at all times.

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